Privacy Policy for MYSTRA

Effective Date: December 10, 2024

At MYSTRA, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or make a purchase. By using MYSTRA, you consent to the practices described in this policy. If you do not agree with these terms, please refrain from using our website.

1. Information We Collect

We collect both personal and non-personal information when you interact with our website or services. This includes information provided by you and data automatically collected by our system.

1.1 Personal Information

When you make a purchase, register an account, or sign up for our newsletter, we may collect the following personal information:

  • Contact Information: Full name, email address, phone number, and shipping address.
  • Payment Information: Credit card or debit card details, billing address, and transaction history.
  • Account Information: Username, password, and preferences.

1.2 Non-Personal Information

We may also collect non-identifiable information to improve your user experience, including:

  • Device Information: Browser type, device type, operating system, and IP address.
  • Usage Data: Pages visited, time spent on the website, and browsing behavior.

2. How We Use Your Information

We use the information we collect to provide and improve our services. Specifically, we use your personal and non-personal information for the following purposes:

  • Order Processing: To process your orders and provide a smooth transaction experience.
  • Customer Support: To respond to your inquiries, provide assistance, and address any issues with your order.
  • Personalization: To offer personalized recommendations based on your browsing history and preferences.
  • Marketing: To send you promotional emails, newsletters, and other marketing materials (only if you have opted in).
  • Website Improvement: To analyze usage patterns and improve our website’s functionality and performance.

3. How We Protect Your Information

At MYSTRA, we implement industry-standard security measures to protect your personal information. This includes encryption of sensitive data, secure payment gateways, and regular monitoring of our website for vulnerabilities. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute protection against unauthorized access.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your user experience and analyze website traffic. Cookies are small text files stored on your device that help us remember your preferences, improve site functionality, and provide targeted advertising. You can control cookie settings through your browser, but disabling cookies may limit some website functionality.

5. Third-Party Disclosures

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our website, processing payments, or conducting business (e.g., shipping companies, payment processors). These third parties are obligated to protect your data and are only allowed to use your information for specific services related to our business.

We may also disclose your information when required by law or in response to legal requests, such as a subpoena, court order, or government investigation.

6. Your Rights and Choices

You have the right to access, update, or delete your personal information at any time. To do so, please contact us using the details provided below. You can also unsubscribe from our marketing emails by clicking the “unsubscribe” link in the email footer.

7. Children’s Privacy

MYSTRA does not knowingly collect personal information from children under the age of 13. If we discover that a child under 13 has provided us with personal information, we will take steps to remove that information from our records.

8. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. If we make significant changes, we will notify you through an announcement on our website or by email. The date of the most recent update will always be indicated at the top of this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@mystra.site
Phone: +1 979-273-7169
Address: 2100 Fannie Street, San Angelo, Texas, United States